Last Updated: June 13, 2026

​

At Couch Undercover, we are committed to processing and shipping orders as efficiently as possible while maintaining the quality and craftsmanship our customers expect. Please review the following shipping information before placing your order.

 

Order Processing Times
 

Processing time refers to the amount of time required to prepare, manufacture, package, and ship your order. Processing times do not include transit time provided by the shipping carrier.

Standard Couch Undercover Models

Standard, non-customized Couch Undercover products are typically processed and shipped within 2-3 business days of order confirmation.

Standard Models with Built-In Accessories

Orders that include built-in accessories, upgrades, or additional integrated features require additional preparation and assembly time. These orders are typically processed and shipped within 7 business days of order confirmation.

Custom Orders

Custom orders, including products with unique specifications, materials, finishes, dimensions, or special requests, generally require approximately 7-10 business days for production and processing before shipment.

Please note that processing times are estimates and may vary based on order volume, material availability, holidays, weather conditions, or other unforeseen circumstances.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your order details

• Shipping carrier information

• Tracking number

• Tracking link (when available)

Customers may use the provided tracking number to monitor shipment progress directly through the carrier's tracking system.

Please allow up to 24 hours after receiving tracking information for carrier updates to appear.

Domestic Shipping

We currently ship throughout the United States using reputable shipping carriers selected at our discretion.

Delivery times vary based on:

• Destination

• Shipping method selected

• Carrier operations

• Weather conditions

• Peak shipping periods

Estimated delivery dates provided at checkout are estimates only and are not guaranteed delivery dates.

International Shipping

Couch Undercover proudly offers international shipping to many locations worldwide.

International shipments may require additional transit time due to:

• Customs inspections

• Import processing

• Local postal services

• Government regulations

• International carrier transfers

• Regional weather or transportation disruptions

Because customs procedures vary by country, delivery timeframes may differ significantly from domestic shipments.

Customs, Duties, and Taxes

International customers are responsible for any applicable:

• Customs duties

• Import taxes

• Value-added taxes (VAT)

• Brokerage fees

• Government-imposed charges

These fees are determined by the destination country's customs authorities and are not included in the purchase price or shipping charges unless otherwise stated.

Couch Undercover has no control over these fees and cannot estimate their amount. Customers are encouraged to contact their local customs office for additional information before placing an order.

Shipping Delays

While we strive to meet all estimated shipping timelines, delays may occasionally occur due to circumstances outside of our control, including:

• Severe weather events

• Natural disasters

• Carrier delays

• Labor disruptions

• Customs inspections

• Supply chain interruptions

• High seasonal shipping volume

• Incorrect shipping information provided by the customer

Couch Undercover is not responsible for delays caused by shipping carriers, customs agencies, or other third parties once an order has left our facility.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an incorrect address is provided, shipping delays, additional fees, or delivery failures may occur. Couch Undercover is not responsible for orders shipped to an address supplied incorrectly by the customer.

If you discover an error in your shipping information, please contact us immediately. While we will make reasonable efforts to update shipping details before dispatch, we cannot guarantee changes can be made once processing has begun.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, ownership and responsibility for delivery pass to the carrier.

If tracking indicates a package has been delivered but cannot be located, customers should:

1. Verify the shipping address provided.

2. Check with household members, neighbors, or building management.

3. Contact the shipping carrier directly.

4. Contact Couch Undercover for assistance if additional documentation is needed.

We will make reasonable efforts to assist customers with carrier investigations but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Shipments

Customers should inspect all shipments upon delivery.

If a package arrives visibly damaged:

• Photograph the packaging and product immediately.

• Retain all packaging materials.

• Contact Couch Undercover within 7 days of delivery.

Claims submitted with clear photographic evidence will be reviewed in accordance with our Returns, Refunds, and Manufacturer Liability Policy.

Order Status Inquiries

Customers may monitor shipment progress using the tracking information provided after shipment.

For questions regarding order status, shipping updates, or delivery concerns, please contact our customer support team with your order number available.

Contact Information

For shipping-related questions, please contact:

Couch Undercover
couchundercover@gmail.com

By placing an order with Couch Undercover, you acknowledge and agree to the terms outlined in this Shipping Policy.