Privacy Policy

Last Updated: June 13, 2026

Introduction

Couch Undercover ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase products, or otherwise interact with us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Account username
Account password (stored in encrypted or hashed form)
Order history
Customer support communications

Payment Information

When you make a purchase, payment information may be collected and processed by third-party payment processors. We do not store complete credit card or payment account information on our servers unless specifically stated otherwise.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Referring websites
Pages visited
Date and time of visits
Website usage data and analytics

How We Use Your Information

We may use the information we collect for purposes including:

Creating and managing customer accounts
Processing orders and payments
Shipping and delivering products
Providing customer service and support
Communicating about orders, products, or services
Improving website functionality and user experience
Preventing fraud and unauthorized activity
Complying with legal obligations
Sending marketing communications when permitted by law

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Remember account preferences
Keep users logged into their accounts
Analyze website traffic and performance
Improve functionality and user experience
Support marketing and advertising efforts

Users may disable cookies through their browser settings; however, certain website features may not function properly as a result.

Account Security

We take reasonable measures to protect account information and personal data. Passwords are stored using industry-standard security practices, including encryption or hashing where applicable.

Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

Information Sharing

We do not sell personal information to third parties.

We may share information with trusted third parties only as necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Analytics services
Customer support platforms
Professional advisors and legal authorities when required

These third parties are authorized to use personal information only as necessary to provide services on our behalf.

Legal Compliance

We may disclose personal information if required to do so by law or when we reasonably believe disclosure is necessary to:

Comply with legal obligations
Respond to lawful requests from public authorities
Protect our rights and property
Investigate fraud or security issues
Protect the safety of customers or the public

Data Retention

We retain personal information for as long as reasonably necessary to:

Maintain customer accounts
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

User Rights

Depending on applicable laws and your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Request restrictions on processing
Opt out of certain communications
Receive a copy of your personal information

Requests may be submitted using the contact information provided below.

Marketing Communications

If you subscribe to promotional communications, we may send information regarding products, services, promotions, or updates.

You may opt out of marketing emails at any time by using the unsubscribe link included in those communications or by contacting us directly.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of any third-party site. Users should review the privacy policies of those websites before providing personal information.

Security Disclaimer

While we implement reasonable administrative, technical, and physical safeguards to protect personal information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Users acknowledge and accept these inherent risks.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes become effective constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Couch Undercover
couchundercover@gmail.com

By using this website, creating an account, or purchasing products, you acknowledge that you have read and understood this Privacy Policy.